---
source: "https://docs.lumora.live/billing/subscription-management"
url: /billing/subscription-management.md
description: >-
  Managing a Lumora workspace subscription: upgrading, cancelling, resuming,
  locked workspace behaviour, and how Paddle billing appears on your statement.
---

# Subscription management

## Upgrading your plan

## Cancelling a subscription

## Resuming a cancelled subscription

## Locked workspace behaviour

## Why have I been charged by Paddle?

Lumora uses [Paddle](https://www.paddle.com/) as our **merchant of record** for all subscription billing. That means when you subscribe to a Lumora plan, the charge on your statement appears as **Paddle** rather than Lumora. Paddle handles payment processing, sales tax, VAT, and invoicing on our behalf.

This is normal and not a duplicate or fraudulent charge. If you want to verify a charge:

1. Sign in at [lumora.live](https://lumora.live) and open Settings → Billing in the workspace that was charged.
2. Cross-reference the invoice number with the entry on your Paddle receipt.

If you can't account for a charge, contact support and we'll trace it. 

## Invoiced billing

Available to **Enterprise** and **on-prem** customers. If your organisation can't pay by card and needs a traditional invoice / purchase order workflow, [contact sales](https://lumora.live/contact) to switch to invoiced billing.

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\*\[OBS]: Open Broadcaster Software. Open-source streaming and recording tool.
\*\[SDK]: Software Development Kit.
\*\[API]: Application Programming Interface.
\*\[HTTP]: HyperText Transfer Protocol.
\*\[HTML]: HyperText Markup Language.
\*\[CSS]: Cascading Style Sheets.
\*\[JS]: JavaScript.
\*\[OGraf]: An EBU backed specification for HTML graphics.
\*\[EBU]: European Broadcasting Union.
\*\[NDI]: Network Device Interface. IP-based video transport protocol.